As part of the login and registration process, user will be asked to provide certain personal information. All personal information of the user will be treated in accordance with the applicable law. If you use the website and/or Services, you are accepting the terms and conditions of our privacy policy. If you do not agree to share your information, you must discontinue use of the website and/or the Services.

The security of your personally identifying information is important to the company. The company shall take reasonable steps to ensure the safety of the personal information. However, you understand and agree that such reasonable steps do not guarantee that use of the website is invulnerable to all security breaches, and that the company makes no warranty, guarantee, or representation that use of any of the website is protected from viruses, security threats or other vulnerabilities.

At the company we are committed to respecting the privacy rights of our customers and all uses of our website. We respect and safeguard the personally identifiable information which we may receive and collect from you on our website.

Information collected:

The company may collect the following types of personal Information from you when you register for any of the services offered via the website / mobile application or otherwise voluntarily provide such information.

Registration Information:

1. Name (including first name and last name)
2. Address
3. E-mail address
4. Phone number (mobile number / landline number)
5. Age
6. Gender
7. Payment related information through our payment gateway (operated by Razor Pay)

Your Diagnostics Information:

1. Blood biomarkers as per selected goals and parameters
2. Cardio-metabolic indicators such as VO2, Max Heart Rate, Lactate threshold etc.
3. Body composition & anthropometric data such as BMI, % body fat, Weight etc.
4. Self reported questionnaire data
5. Web-analytics information such as cookies, web-beacons etc.

Use and disclosure of personal information: The company may use personal information and other information received and collected from you to provide the Services you have requested, including providing information/ advice/ recommendations in the context of your query and to contact you upon your request and when otherwise necessary. The company shall share such personal information with third parties such as doctors or independent experts to render the services requested by you.

The company may also use personal information for auditing, research and analysis, and to operate and improve our Services. In certain circumstances, we may share aggregated non-personal information with third parties such as doctors or independent experts. When we use third parties such as doctors or independent experts to assist us in processing your personal Information, we require that they comply with the terms and conditions of this agreement or any other company policy and any other appropriate confidentiality and security measures.

The company may also share or disclose such information, including sensitive personal data or information with Government agencies in limited circumstances, including when complying with legal process, for verification of identity, or for preventing, detecting, investigating and for prosecution and punishment of incidents including cyber incidents, fraud or imminent harm, and ensuring the security of our network and services.

Payment and Billing

When you purchase our health journeys or diagnostic services, you agree to pay all applicable fees. Payment is processed securely through our payment gateway (operated by RazorPay) at the time of purchase or as otherwise agreed.

All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise specified. We reserve the right to change pricing with 30 days advance notice to existing customers.

Refund and Cancellation Policy

Diagnostic Tests and Lab Services:
1. All sample collection purchases are considered final

2. Refunds are considered on a discretionary, case-by-case basis

3. No refund available after sample collection has begun

4. If we're unable to process your sample due to technical issues: Full refund provided

Journeys (optiME, burnN, superGUT, etc.):

1. All journey purchases are considered final
2. Refunds are considered on a discretionary, case-by-case basis
3. If you're unable to complete the program due to medical reasons: refund may be considered on case-by-case basis

Consultation Services:

1. Cancellations made more than 2 hours before scheduled consultation: free rescheduling

2. No-shows: No refund or rescheduling

Supplement Purchases:

1,. All supplement purchases are considered final
2. Refunds are considered on a case-by-case basis
3. Damaged or incorrect items: Full refund or replacement within 7 days of delivery

Digital Services and App Access:

1. Subscription services: Cancellation takes effect at the end of current billing cycle
2. One-time digital purchases: No refunds after download or access

Refund Processing: All approved refunds will be processed within 7-10 business days to your original payment method.

How to Request Cancellation or Refund: Contact our support team at care@humanfractal.io or +91 80 46810110 with your order details and reason for cancellation. You may also submit requests through your account dashboard.

Service Availability and Limitations

Our services are currently available in select cities across India. Lab sample collection and diagnostic center access may be limited based on your location. We'll notify you of any service limitations in your area during the booking process.

We strive to maintain continuous service availability but cannot guarantee uninterrupted access to our digital platforms. Scheduled maintenance will be communicated in advance when possible.

Modification of Terms

We reserve the right to modify these terms of service at any time. Significant changes will be communicated via email and in-app notifications. Continued use of our services after modifications constitutes acceptance of the updated terms.

Contact Information

For questions about these terms, refunds, or cancellations:

Email: care@humanfractal.io
Phone: +91 80 46810110
Address: Pytheos Health Systems, Bengaluru, India